Contact the Editorial Desk
How to reach the independent review desk behind this site, and what we can and cannot help you with.
Our partner's pricingSubmitting a Factual Correction
If something on this site is wrong, the practical step is to tell us exactly where it is wrong. Use the contact form on this site and describe the page and the sentence in question, what the current wording says, and what you believe the correct position to be. A link to a public source helps, such as the broker's own published terms or a regulatory notice that is openly available.
We read corrections as editorial matters. That means we check the published text against the source you point to, and where the source supports your point we amend the page. Where the position is contested or the source is unclear, we may leave the text as written and note the disagreement instead. We do not remove accurate factual content because a reader disagrees with it.
Corrections should concern what this site has published. They are not the route for raising a dispute about an account, a trade, or a payment, because those matters sit with the broker and not with this desk.
What We Cannot Answer
This site is an editorial review resource. It is not the broker, it is not affiliated with the broker, and it does not provide financial services, accounts, deposits, or advice. We cannot open, close, verify, or reinstate an account, and we cannot look into a balance, an order, a withdrawal, or a charge.
We also cannot comment on your personal circumstances or tell you what to do with your money. Questions of that kind fall outside what an independent editorial desk does, and answering them would misrepresent what this site is for.
If your message concerns an account or a transaction, we will not be able to resolve it. Please send it to the broker directly instead, using the support channels published on the broker's own website.
Reaching Broker Support Directly
For anything connected to an account, a deposit, a withdrawal, verification, or a trading platform issue, the correct route is the broker's own support service. The contact details, live chat, and any support form are published on the broker's official website, and those channels are the only ones that can access your records.
We do not pass messages to the broker, and we cannot escalate a case on your behalf. Keeping that boundary clear protects the independence of the review work on this site, and it also means your request reaches the people who can actually act on it.
If you are unsure which channel to use, start with the broker's published help section, which usually sets out the route for account-specific matters.
Response Times and Languages
We aim to acknowledge correction submissions and editorial enquiries within a few working days. A full reply may take longer where a claim needs checking against a published source. Messages sent at weekends or on public holidays are usually read on the next working day.
The desk reads and replies in English. Material sent in other languages may not be reviewed, so please write in English if you would like a response.
We keep correspondence confidential within the editorial team. We do not publish the identity of a person who submits a correction without asking first.
